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I gave my mother an iPad for Christmas. She had a Mac in the past, but after information technology died, she started using an former netbook running Windows XP that I had left lying effectually her house. The Asus 1000HE, dating from the beginning days of the Obama administration, was literally wheezing and I didn't fifty-fifty want to imagine what security vulnerabilities its copy of the long-abandoned Windows XP had.
The iPad was her showtime iOS device, and she was thrilled, especially with Touch ID. Simply I failed to explain that Touch ID would require her to enter her passcode every few days. And when we had gear up up the iPad, she had insisted on an alphanumeric passcode. So when it prompted her for a passcode, she entered her Apple ID password. And once more. And again.
Until finally, the tablet seized up, displaying this message: "iPad is disabled; connect to iTunes."
Later I ranted about this situation on Twitter and in our TidBITS Slack team, I discovered that most techies don't even know that this is something that happens, because they don't forget their passcodes!
Alas, I know this trouble all too well because I have a tech-addled toddler who likes to utilize the iPad Lock screen as a pulsate, so he disables his iPad regularly. And before you inquire, no, this feature is not related to the Erase Data feature in Settings > Touch ID & Passcode that erases the data on your iOS device afterwards 10 incorrect passcode entries. This is a congenital-in security feature that cannot be disabled.
How many incorrect passcode entries information technology takes before the iPad locks is upwardly for fence. Apple tree's support document says six. In my testing, that isn't true. It took simply five tries with random passcodes to disable my iPad for 1 minute. All the same, Apple seems to have measures in places to prevent accidental disabling. I tried 1111 as a passcode over 20 times without disabling the iPad. I then entered 9874 another 20 times with no problems. But after that it took only iii random passcodes, without entering the correct passcode to reset the count, to disable the iPad.
Once you lot kick off the process, information technology works similar this: the device is disabled for 1 minute. At that place is no way to featherbed it being disabled — you just have to sit down in time out similar a naughty child. Once that time is upward, y'all get one take chances to become the passcode correct or your device is disabled for 5 minutes. Get it wrong again and it's disabled for 15 minutes! The next failure disables it for another fifteen minutes. After that, 1 hour. Get it wrong one more time, and you lot won't be able to get in directly on the device always over again. Your only solution at that point is to erase all content and settings and restore from backup.
As I've worked on my test devices to replicate this behavior, I'm amazed at how persistent my female parent was in entering the wrong passcode. But I think one of the design mistakes Apple tree fabricated here was in not explaining why the iPad is disabled. The more technically adept will likely figure out what'south happening quickly, but it'south not necessarily obvious to a less experienced user what'south going on.
A more helpful message would exist "iPad is disabled for 5 minutes for your security. Please verify that your passcode is right and try again." At the very to the lowest degree, that would ensure that the user had been told explicitly what they had done wrong.
How I Fixed It — If your iOS device is disabled, the main way to gear up it is to use iTunes to erase it and restore from fill-in. So instead of this beingness a simple defoliation I could clear upwardly over the telephone, I had to caput to her house with my MacBook Pro in tow. To add insult to injury, since my MacBook Pro but has Thunderbolt 3 ports and her iPad just came with a Lightning to USB cable, I had to dig out an adapter.
(To those who would betoken out that I could take loaded iTunes on my old netbook, no, that wouldn't have worked because the current version of iTunes requires at least Windows seven.)
If the device has been synced with iTunes, erasing and restoring is reportedly a relatively painless process. But since her iPad had never been synced to my MacBook Pro, I first had to enter recovery mode past connecting it to iTunes and holding the Sleep/Wake button and the Dwelling house push button until I saw the Connect to iTunes screen. That technique works on all iPads, iPod touches, and older iPhones. If you have an iPhone vii or later, the process is slightly dissimilar:
- iPhone 7 and iPhone 7 Plus: Press and concur the Side and Volume Downwardly buttons until you see the Connect to iTunes screen.
- iPhone X, iPhone 8, and iPhone viii Plus: Press and release the Book Up push button, press and release the Volume Down button, and so printing and concur the Side push until yous see the Connect to iTunes screen.
Once I connected to the iPad via iTunes, recovery was equally simple as clicking the Restore iPad button. You may see a prompt that says there was a problem with your device that requires it to be updated or restored. If then, click the Restore push button on that window.
Note that restoring your device requires iTunes to download the latest version of iOS, regardless of whether or not information technology's installed on your device already. And besides note that your iOS device will remain in restore mode for just 15 minutes, so if the download takes longer than that, you'll have to enter that mode again. So having a fast Net connection is key during the restore process. Unfortunately, my mother didn't have a particularly good Internet connection at the time, and then I had to go home to my fiber connectedness, restore the iPad, and then bring it back.
I afterward learned that there is another solution to this problem that'south easier, doesn't require a Mac with iTunes, and can be initiated remotely: Find My iPhone, also known as Notice My iPad (the proper noun changes per device). You lot'll need another computer or iOS device for this, but if y'all open the congenital-in Notice My iPhone app, either in iOS or on iCloud, choose the disabled device, and tap Erase iPad, you can erase the device. Withal, if Find My iPad wasn't enabled and you don't have access to a Mac with iTunes, you lot'll have to bulldoze to an Apple Store to get information technology stock-still. That'due south right — the concluding-ditch solution is to take your disabled device to the Genius Bar and get Apple to reset information technology.
Notation too that if Detect My iPad is enabled, that turns on Activation Lock. And then, when yous're setting the device upward again, yous'll accept to log in with the previous Apple ID credentials that were associated with the device to prove that it'due south not stolen.
Thankfully, this story had a happy ending. I'd ready upwards my mother's iPad to back up to iCloud and restoring that backup brought back all of her apps, already logged in, then it didn't take long to get back up to speed. I worked with her to set upwards a new numeric passcode and even turned on two-factor authentication for her Apple ID at her request. That was a few weeks ago, and so far, so expert.
Further Thoughts — During this minor drama, I learned a few things well-nigh setting upward iOS devices for others. Don't set upwardly an alphanumeric passcode, fifty-fifty if they asking it. Make them come upwardly with a numeric passcode. It's but also piece of cake to mix upwardly the passcode and Apple tree ID password. Besides, whatever security measures you set upward, be sure to explicate them thoroughly.
I also accept a few suggestions for how Apple tree could better this feature. Start, permit us turn it off! I don't even see why it exists — iOS already has a feature that will wipe the device if the passcode is entered incorrectly enough times. I understand and appreciate Apple's dedication to security, but some devices demand less than others. My mom'south and son's iPads have goose egg on them that's more sensitive than what kind of YouTube videos they similar — a six-digit passcode is more than enough security on its own. And on top of that, I can wipe these devices remotely with Find My iPhone.
Worse, this characteristic tin can render a device completely useless and potentially crusade a user to lose data, if the device wasn't prepare to back up or its backups were failing for some reason. I've never seen a non-optional security characteristic that could brick a consumer-level device even if an authorized user could afterward authenticate themselves.
At least in theory, someone with admission to your iPhone or iPad could lock it in this way just to exist abrasive. There should always be a way for an authorized user to gain access to a disabled device without having to plough to another device or computer, perhaps by entering your Apple tree ID credentials.
Source: https://tidbits.com/2018/01/15/what-to-do-if-your-ipad-gets-disabled-by-too-many-passcode-entries/
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