How to Remove a Bad Review From Facebook Business Page
Do you take a Facebook page for your local concern? If then, you can let your customers to exit ratings and reviews for your concern on your Facebook page. But what happens when someone leaves a negative review or comment? When it happens, it leaves business owners wondering how to delete these reviews on Facebook.
Can you delete/remove reviews on Facebook?
The fast answer is no, you lot can unfortunately not delete reviews or ratings but considering they are unfavorable for your concern. Ane of the reasons networks like Facebook, Google, and Yelp allow users to leave reviews for businesses is to ultimately requite them the chance to select the best business for their needs.
If networks like Facebook allowed business owners to delete or remove reviews, then every business organisation would have aught simply glowing reviews. Customers would never become the run a risk to view the business organization objectively.
The only person who can delete a Facebook review is the reviewer themselves. Your chances of getting the reviewer to delete information technology is college than your chances of getting Facebook to delete information technology.
What to Do When You Receive a Negative Review on Facebook
If y'all receive a negative review on Facebook, take a moment earlier y'all answer. Your response will be posted along with the negative review for all of your current fans, page visitors, and future customers to read.
When the reviewer has left a specific annotate, acknowledge their concerns. Then consider the best way to handle the situation that meets your business'south standards of customer service.
In circumstances where you receive a depression star rating without a comment, you can choose to leave it alone in hopes that meliorate reviews with commentary volition outrank it. Or, you can reply to the rating, asking the rater if in that location is annihilation you could help them with to make it a meliorate feel.
Three Ways to "Remove" Negative Reviews from a Facebook Page
If responding to the negative rating or review is not enough, there are two alternative means you tin remove information technology from your Facebook page.
Written report Reviews That Violate Facebook'south Guidelines
First, become to know Facebook Community Standards for creating a safe networking infinite. If the negative review violates guidelines (excessive cruelty, hate speech, or threats of violence), you can transport the review to Facebook. Once Facebook examines the content of the negative review, they volition notify you of their decision in your support inbox.
Compensate With More Positive Reviews
If that doesn't piece of work, yous can piece of work toward collecting more reviews for your Facebook page. Equally your page gets more than positive reviews, they volition slowly drown out the negative review or rating. In many cases, positive reviews volition outrank the negative ones. Especially if you like the positive reviews, reply with a thank you, and encourage social engagement around them.
Turn Off Your Facebook Page's Reviews
If you lot feel that the negative rating or review is hurting your concern, your final option is to disable reviews on your Facebook page. This means that you lose the ability to display any positive reviews and ratings on your page and collect new reviews.
To do this, go to your Facebook page settings. Nether the Templates and Tabs settings, turn the Reviews toggle off.
Yous tin can plow reviews on in the future, but the reviews you have received in the past will all the same exist associated with your Facebook folio. If you lot choose to plow reviews back on, do so when you are certain you can collect new, positive reviews virtually your business.
Alternatives to Facebook Page Reviews
Don't miss out on customers who may skip your concern if they can't discover reviews. Create a Ratings & Reviews or Testimonials page on your website and publish real reviews that y'all've manus-selected.
Start by emailing your customers a survey nigh their experience at your business. This should help you make up one's mind where your business needs to improve on providing the customer service needed to receive positive feedback from customers.
When customers send in comments that would make for a nifty review or testimonial, you tin can email them back (ask if that's ok in the survey). See if they would share their comments on your website, on video, or on another review network like Google or Yelp.
To share your positive reviews and testimonials with Facebook fans, post them on your wall. Add stars and images to make it stand out on your page.
Y'all can also share positive reviews from other platforms like Google and Yelp. In the following instance, the business owner turned the review into a video to become information technology more attention in the news feed.
Other Means to Manage Your Reputation on Facebook
Reviews aren't the simply style Facebook users can talk almost your business. You can utilise the Facebook search box to detect people who have made public posts on their Facebook profile, commented on other Facebook pages, or posted in public Facebook groups.
To help manage appointment, you tin can use MavSocial's Social Inbox. It allows you to not only manage Facebook reviews, just Google My Business organisation reviews too, and allows you to manage comments, mentions, posts, and messages across multiple social media account and networks in one, unified inbox.
You tin use information technology to reply to your Facebook folio reviews, both positive and negative. You can assign reviews and messages to members of your social media teams making it piece of cake to take intendance of customer service issues in a smooth and timely manner.
See how MavSocial makes managing reviews & date quick and easy.
No credit carte du jour required
In Conclusion
While you can't delete or remove reviews on Facebook just because they are negative, you can use them. Instead of disabling reviews, utilize bad reviews to show fans and customers how much your business is willing to help plow a negative experience into a positive ane.
Source: https://mavsocial.com/delete-reviews-on-facebook/
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